Return & Refund Policy

We are devoted to ensuring your complete satisfaction with the products and services provided by “Zero Raccoons”. We understand that sometimes, you may need to return or exchange a product. To make the process as smooth as possible, please review our Return/Exchange Policy below.

You have a 30-day window from the date of delivery to initiate a return, refund, or exchange. To get the process started, please email us at support@zeroraccoons.com, including your order number, full name, and feedback on the product. The support team will provide return address information and further instructions.
The seller retains the discretion to request a return of the goods. To qualify for a return, your item must be in its original condition and packaging – both the box and inner bagging – exactly as received. Please ensure no shipping labels are attached, and there is no additional writing on the packaging.

Kindly note that customers are responsible for any incurred return shipping fees, as we do not provide return shipping labels. It's crucial to be aware that our policy holds for 30 days from your order's delivery date. Regrettably, if this timeframe has passed, we won't be able to facilitate a refund. Thank you for your adherence to our policy and your understanding.

REPORTING SHIPPING DAMAGE OR DOA (Dead on arrival)

For reporting shipping damage or products arriving dead on arrival (DOA), please reach out to us within 30 days of delivery. We are committed to resolving such issues promptly by offering a free replacement or a refund. To facilitate your claim, kindly provide your name, order ID, and a brief description, and include a photo of the problem. If you need to exchange a defective or damaged product within 30 days of delivery, our Customer Support team is here to assist you. Contact us at support@zeroraccoons.com to initiate the exchange process or to obtain more information. Your satisfaction is our priority, and we appreciate your cooperation in resolving any concerns related to your order.

EXCHANGES

We’re happy to offer replacements for items that are defective or damaged. Most of our products are covered by a 1-year replacement warranty, and each order is eligible for up to two replacements during that period.

If consumable parts, such as batteries, cables, etc., have already been replaced, some additional limitations may apply.

If you’d like to exchange your item for the same one, just reach out to our friendly Customer Support team at support@zeroraccoons.com—we’re here to help!

EXCLUSIONS FROM REFUND OR EXCHANGE

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, health, and personal care items.

This guarantee does not cover regular wear and tear or damages resulting from everyday use, including but not limited to scratches, dents, discoloration, or other deformations and physical damage. We recommend adhering to care instructions and best practices to maximize the longevity and condition of your Zero Raccoons products.

If you require further information or approval, please get in touch with our Customer Service team.

REFUND METHOD

Refunds will be credited back to the original payment method, whether it's a credit card or PayPal account, used for placing the order. Refunds are applicable to the first order only, additional orders placed within a 30-day period are not eligible for refunds unless all items are returned in their original packaging. Additionally, shipping fees are non-refundable.

Once your return is received and inspected, it can take 10 business days to be processed in the system from our warehouse; we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method.

Note:
For credit card refunds, please allow between 1-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.

NON-REFUNDABLE SHIPPING CHARGES

Please note that original shipping fees are non-refundable.

BULK AND/OR BUSINESS TO BUSINESS ORDERS

Exchanges are available for physically damaged goods only. No refunds are available.

Should there be any damage, please inform us about it within 7 days from the delivery date, replacements will be granted a return of the goods is required.

LATE OR MISSING REFUNDS (if applicable)

In the event of delayed or missing refunds, kindly follow these steps:

Initial Verification: Please ensure to review your bank account statement thoroughly to confirm whether the refund has been processed.

Contact Credit Card Company: It is advisable to reach out to your credit card company, as there may be a brief delay before the refund is formally reflected on your statement.

Bank Processing Time: Banks often require some time to process refunds, so it's recommended to contact your bank for additional information.

Further Assistance: If you have completed the above steps and still haven't received your refund, please don't hesitate to get in touch with us at support@zeroraccoons.com for further assistance.